Refund & Return Policy

At CLYDORA, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refund & Return Policy makes it simple and transparent to return, replace, or request a refund.

1. Eligibility for Returns
  • Returns are accepted within [X days – e.g., 7 or 10 days] of delivery.
  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order ID or invoice) is required to initiate a return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered after delivery.
  • Items without original packaging or missing accessories.
  • Hygiene-related products, personal care items, and customized or made-to-order goods.
  • Clearance, final sale, or discounted products (unless defective/damaged).

3. Process for Returns
  1. Contact our support team at care@theclydora.com within the return window.
  2. Provide your order ID, product details, and reason for return.
  3. Once approved, you will receive return instructions.
  4. Pack the product securely and hand it over to the designated courier partner.

4. Refunds
  • Refunds are initiated after we receive and inspect the returned product.
  • Refunds will be processed to the original payment method within 5–7 business days (time may vary depending on the bank/payment provider).
  • In case of partial returns, only the value of the returned product will be refunded.
  • Shipping charges (if any) are generally non-refundable unless the return is due to a damaged or incorrect product.

5. Replacements & Exchanges
  • If you receive a defective, damaged, or incorrect product, you may request a replacement.
  • Replacements are subject to stock availability.
  • If the product is unavailable, we will process a full refund.

6. Cancellations
  • Orders can be canceled before they are shipped.
  • Once shipped, cancellations are not possible, and the standard return process must be followed.

7. Contact Us

For any queries or to initiate a return/refund, please reach out to us at:

Address : 311, Royal Business Hub, Nr. DD Sport Circle, Variav, Surat. 394107
📧 care@theclydora.com
📞+919106166230